VZW FFM Mobile Worker 3.2

The Field Force Manager Mobile Workforce App offers significant enhancements in customer satisfaction and workforce efficiencies, serving as a transformative tool for organizations looking to improve field operations. Upon subscribing to this service, users gain access to a comprehensive platform designed to enhance customer engagement and drive productivity through various features.

Jobs Management and Invoicing
The Jobs Management feature allows for efficient job dispatching directly to mobile workers’ devices, streamlining the management process. Upon job completion, essential details such as start and end times, progress notes, and forms are automatically recorded, which aids in evaluating worker efficiency. Moreover, formula fields within the app calculate job-related costs, facilitating accurate invoicing in real time.

Time Sheets
The app simplifies payroll processing by enabling mobile workers to complete electronic timesheets effortlessly. Users can record shift details and breaks with ease while setting up conditional alerts for late arrivals or overtime situations. The collected data can seamlessly integrate with existing payroll and accounting systems for enhanced workflow.

Track and Trace
Field Force Manager provides robust Track and Trace capabilities, offering insights into routes, locations, timings, and pertinent job information. This data is transmitted securely back to a web-based management system, improving visibility and oversight of field activities.

Mobile Forms
The incorporation of mobile forms increases accountability and provides tangible proof of service. Employees can utilize their devices to fill out customizable forms and capture relevant evidence such as photos, electronic signatures, and barcodes. This information is relayed back to the office in real time, enabling immediate integration with other features like Time Sheets and Jobs Management.

Mileage Manager
The Mileage Manager module enables organizations to monitor trip details effectively while promoting fuel savings and productivity gains. Features include comparisons between odometer readings, GPS tracking, and Google’s suggested mileage, fostering greater accountability within the workforce.

Key Features for Mobile Employees:

• Record shift and break start/stop times
• Communicate job receipt and status updates
• Utilize user-friendly forms for job details and inventory
• Capture validation materials such as photos and barcodes
• Use Google Maps for navigation to customer locations

Key Features for Operations Managers:

• Check worker availability via integration with Microsoft® Office 365 Outlook
• Dispatch jobs using an integrated scheduling tool
• Track employees, jobs, and locations on a visual map interface
• Create customized job templates specific to your industry
• Send messages directly to mobile employees
• Receive instant alerts based on preconfigured criteria
• Generate reports to analyze operational performance
• Schedule regular report deliveries via email
• Automate mobile timecard data sending to payroll systems
• Integrate with back-office applications using straightforward connectors or web services

For organizations looking to enhance their field workforce operations with the Field Force Manager Mobile Workforce App, reaching out to a representative is highly recommended for guidance on implementation.